The Centribal Platform is the chatbot creation, management and training software that improves communication, customer service processes and boosts sales.
Centribal Platform has been designed to integrate with all CRM and ticket-management tools, and to respond to customer enquiries about offers, promotions, payments and support, among others.
Be autonomous in creating, training and managing your chatbots via an easy, intuitive platform, and use artificial intelligence to enhance your business with the support of our step-by-step guides and our free Academy platform.
We look for the best options adapted to your business to optimize customer service experience and conversation processes, as well as their internal treatment through our own ticketing platform.
The project management module where chatbots are created and trained within the Centribal Platform and deployed in the different channels.
Module within Centribal Platform that instructs and guides the user through training videos on the steps to create and enhance your chatbot.
A combination of your answers can handle an entire conversation, matching what the customer says to the project’s best answer.
In order to handle the end user’s statement, it must be contextualised and aligned with the answers.
Analysis is performed of the responses given and any that the bot has not been able to answer. The bot can then be instructed which responses are correct so the best response to future queries can be optimised and provided using Artificial Intelligence.
Allows the chat’s appearance to be defined. Avatar, colour, name, etc.
A single bot and dialogue flow can be connected automatically with different channels from where it can communicate with the user (website, WhatsApp, Telegram, Facebook Messenger, etc.). It is not necessary to configure different bots for different channels.
Allows you to manage the users who can access the control panel and define the role they will perform.
The statistics provide you with a better knowledge of the users interacting with the chats (time of day, most frequently asked questions, channel, etc.)