Centribal Plataform pricing

Pro Trial Plan

30 days to test your chatbot

30-day trial

• 1 Chatbot
• 200 MAU web/month
• Telegram, Instagram y Messenger
• Academy – Videotutorials
• Zendesk integration
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Discover all features

30 days Free trial

Starter Plan

Conversational hybrid chatbot

Consult

• 1 web chatbot with 2.000 MAU/month
• 1 WhatsApp chatbot with 2.000 MAU/month
• Transfer to agent
• Access to parameters and extensions
• Customizable
• Webhooks
• Onboarding
• Hybrid chatbot Desk
• First WhatsApp line included
•

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Enterprise Plan

Design your plan

Consult

• 5 Chatbots from any channel
• 3,000 MAU/month
• Transfer to agent
• Access to parameters and extensions
• Customizable
• Webhooks
• Onboarding
• Hybrid chatbot Desk
• First WhatsApp line included
• WhatsApp Push Campaigns
• Tailor-made developments

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Yearly with 20% discount applied

Add WhatsApp

For your Starter or Enterprise plan

WhatsApp Add-on

WhatsApp Business nº – 500 MAU/month

Apply now

for your Starter or Enterprise plan

Telegram Add-on

$22/month

Add 500 MAU/month extra times

for your Starter or Enterprise plan

Instagram Direct

$22/month

Add 500 MAU/month extra times

for your Starter or Enterprise plan

Zendesk Add-on

$28/month

Software not included

Discover all features

All Plan features

Pro Trial

Plan

Starter

Plan

Enterprise

Plan

Channels

WhatsApp Business

Extra

Instagram Direct

Extra

Facebook Messenger

Extra

WhatsApp Free

Chatbots management

Chatbots Nº

Users Nº

Conversations MAU web per month

200

2.000

3.000

Conversational AI

Dashboard

Training

Multi domain chatbot

Multiple answers

Chatbot templates

Parameters and entities

Customizable icon

APIs and web services

Import/export conversations

Sandbox

Bot inactivity detection

Multi-language

Conversation storage

6 month

18 month

Watermark

Advanced utilities

Webhook

Surveys

Time control

Lead generation

Book appointment

High performance bot

Integrations

Zendesk integration

Integration with other CRM

Videocall integration

Tailored integrations

Centribal Desk

Desk module

Hybrid chatbot

APP Mobile Desk

Users number / seats Desk

Storage duration

1 year

Storage conversation size

500mb

WhatsApp Push Campaigns

Campaigns module

Addon 10 Campaign Templates

$125

$138

Addon 5 extra templates

$22

Support

Support chatbot

Academy

Service support available

8×5

Ticketing support

Priority support

Onboarding

NLP consulting

Conversational design

Writing responses

Analytical optimization

Advised training

To the prices you have to add the applicable taxes in each country.

If you do not have Zendesk please click and contact us.

Pro Trial plan

Starter Plan

Enterprise Plan

Channels

WhatsApp Business

Instagram Direct

Facebook Messenger

WhatsApp Free

Chatbots management

1 chatbot

1 user

200 MAU web/month

Conversational AI

Dashboard

Training

Multi domain

Multiple answers

Chatbot templates

Parameters and entities

Customizable icon

APIs & web services

Import/export conversations

Sandbox

Inactivity detection

Multi language

6 month | Conversations storage

Watermark

Advanced utilities

Webhook

Surveys

Time control

Lead generator

Book appointment

Hight Performance bot

Integrations

Zendesk integration

Integration with other CRM

Videocall integration

Tailored integrations

Centribal Desk

Desk module

Hybrid chatbot

App Mobile Desk

1 User / Seat Desk

1 year | Storage duration

500mb | Storage conversation size

WhatsApp Push Campaigns

Campaigns module

Addon 10 Campaigns Templates

Addon 5 extra templates

Support

Support chatbot

Academy

Service support

Ticketing support

Priority support

1h | Onboarding

NLP consulting

Conversational design

Writing responses

Analytical optimization

Advised training

Channels

Extra | WhatsApp Business
$ Extra | Telegram
$ Extra | Instagram Direct
$ Extra | Facebook Messenger
WhatsApp Free

Chatbots management

2 chatbot
2 users
2.000 web MAU/month
2.000 WhatsApp MAU/month
AI conversational
Dashboard
Training
Multi domain
Multiple answers
Chatbot templates
Parameters & entities
Customizable icon
APIs & web services
Import/export conversations
Sandbox
Inactivity detection
Multi language
6 month | Conversations storage
Watermark

Advanced utilities

Webhook
Surveys
Time control
Lead generator
Book appointment
Hight Performance bot

Integrations

Zendesk integration
Integration with other CRM
Videocall integration
Tailored integrations

Centribal Desk

Desk module
App Mobile Desk
Hybrid chatbot
1 user | seats Desk
1 year| Storage duration
500mb | Conversations storage

WhatsApp Push Campaigns

Campaigns Module
$125 | Addon 10 campaigns template
Addon 5 extra templates

Support

Support chatbot
Academy
8×5 | Service support
Ticketing support
Priority support
1h | Onboarding

NLP consulting

Conversastional design
Writing responses
Analytical optimization
Advised training

Channels

Extra | WhatsApp Business
$ Extra | Telegram
$ Extra | Instagram Direct
$ Extra | Facebook Messenger
WhatsApp Free

Chatbots management

5 chatbot
5 users
3.000 MAU/month
AI conversational
Dashboard
Training
Multi domain
Multiple answers
Chatbot templates
Parameters & entities
Customizable icon
APIs & web services
Import/export conversations
Sandbox
Inactivity detection
Multi language
18 month | Conversations storage
Watermark

Advanced utilities

Webhook
Surveys
Time control
Lead generator
Book appointment
Hight Performance bot

Integrations

Zendesk integration
Integration with other CRM
Videocall integration
Tailored integrations

Centribal Desk

Desk module
App Mobile Desk
Hybrid chatbot
2 user | seats Desk
1 year| Storage duration
500mb | Conversations storage

WhatsApp Push Campaigns

Campaigns Module
$125 | Addon 10 campaigns template
$22 | Addon 5 extra templates

Support

Support chatbot
Academy
8×5 | Service support
Ticketing support
Priority support
3h | Onboarding

3h Onboarding + training

NLP consulting

Conversastional design
Writing responses
Analytical optimization
Advised training

Get to know all the integrations that our customers use.

Integrations

FAQs

Are there other services that can be bought beyond those shown in the marketing plans?

Yes, you can request the addition of tasks, projects and activities that are beyond the scope of the services included in the standard contract, and which are related to or affect the services, equipment or infrastructure related to them. These services are treated as additional services and are quoted for and agreed in writing. These plans include a consultation plan where an expert consultant will analyse the client’s needs and agree an ad hoc proposal.

What is a MAU?

Total number of unique users who, through the same channel, send or receive messages in the month. If the same user, within the same month, establishes several conversations, this user will count 1 MAU.

Do I have to train the Chatbot myself?

Our chatbot creation, training and management software allows you to train your bots with the help of step-by-step guides and our Academy. Alternatively, you can request the Botmaster service, where an expert will configure your Chatbots in line with your requirements to ensure maximum performance.

What is a Botmaster?

A Botmaster is a technical expert who will help you configure and train your Chatbot in order to ensure maximum performance and help you achieve your objectives.

I have reached the limits of my plan, what should I do?

You need to request a plan expansion. You can request to move to a higher plan on the Centribal Platform. 

What languages is it available in?

The platform is currently available in Spanish and English but chat responses can be made in any language you want. 

Which plan is best suited to my Zendesk Support subscription?

All Zendesk Support plans are compatible with our plans in Centribal, it will only depend on your preferences, volume of inquiries and needs. If you are interested in optimizing your integration and workflows, we recommend our Custom Plan. We are the first Master Partner in Spain.

Is my Zendesk Support subscription limited at Centribal Platform?

Keep in mind that the different plans that Zendesk Support has put a limit on the RMP (Request Per Minute or requests per minute). The Zendesk Essential Plan, for example, has a 10 RPM limit. This limit can affect the performance of your chatbot, thus limiting the interactions it can execute per minute. If your Chatbot needs to manage a large volume of interactions, we advise you to verify that your Zendesk Support subscription is ready for it. You can see more information about Zendesk plans at this link: https://www.zendesk.es/support/compare/#compare

How can I cancel my plan?

In case you want to cancel your subscription you can do it through the support chatbot that is in Centribal Platform.

Centribal Plataform pricing

Pro Trial Plan

30-day trial

Starter Plan

Consult

Enterprise Plan

Consult

Add WhatsApp

<img decoding="async" class="wp-image-10514 alignnone" src="https://centribal.com/wp-content/uploads//2020/10/whatsapp.svg" alt="Whatsapp" width="32" height="32" data-eio="l" /> WhatsApp Add-on

All Plan features

Pro Trial

Plan

Starter

Plan

Enterprise

Plan

Channels

Chatbots management

Advanced utilities

Integrations

Centribal Desk

WhatsApp Push Campaigns

Support

NLP consulting

Choose your plan

Pro Trial Plan

Starter Plan

Enterprise Plan

Channels

Chatbots management

Advanced utilities

Integrations

Centribal Desk

WhatsApp Push Campaigns

Support

NLP consulting

Channels

Chatbots management

Advanced utilities

Integrations

Centribal Desk

WhatsApp Push Campaigns

Support

NLP consulting

Channels

Chatbots management

Advanced utilities

Integrations

Centribal Desk

WhatsApp Push Campaigns

Support

NLP consulting

FAQs

Are there other services that can be bought beyond those shown in the marketing plans?

What is a MAU?

Do I have to train the Chatbot myself?

What is a Botmaster?

I have reached the limits of my plan, what should I do?

What languages is it available in?

Which plan is best suited to my Zendesk Support subscription?

Is my Zendesk Support subscription limited at Centribal Platform?

How can I cancel my plan?

Contact us,

request a consultancy

WhatsApp Add-on