Centribal Plataform pricing

Yearly with 20% discount applied

Free Plan

Your first chatbot

Free

• Chatbot web
• 200 conversations/month
• Academy – Videotutorials

Pro Plan

Conversational hybrid chatbot

$140/month

Yearly with 20% discount applied.

• Transfer to agent
• 2.000 conversations/month
• 5 chatbots
• Access to parameters and extensions
• Customizable, without watermark
• Webhooks
• Onboarding
• Hybrid chatbot Desk
Facebook integration

Enterprise Plan

Design your plan

Custom

• Unlimited chatbots
• 20.000 conversations/month
• Transfer to agent
• Order tracking
• Online appointments
• CRM integration
• WhatsApp, Facebook & Telegram
• Videocalls
• Online support & onboarding
• Tailored development

Add WhatsApp

For Pro Plan

Whatsapp WhatsApp Add-on

WhatsApp Business nº – 500 MAU/month

For Pro Plan

 Telegram Add-on $22/month

Add 500 MAU/month extra times

For Pro Plan

Zendesk Support Zendesk Add-on $28/month

Software not included

All Plan features

Free

Plan

Pro

Plan

Enterprise

Plan

Channels

500 MAU/month included

Whatsapp

WhatsApp Business

Extra

Telegram integracion
Telegram

Extra

Telegram integracion
Facebook Messenger

Whatsapp

WhatsApp Free

Transfer your web chat conversation to your free number

Chatbots management

Chatbots Nº

Nº of chatbots that can be created on the platform

1

5

Users Nº

Nº of users with access to the platform

1

5

Conversations Nº per month

200

2.000

20.000

Conversational AI

Dashboard

Training

Multi domain chatbot

Put your chatbot on all the websites you want

Multiple answers

Chatbot templates

Parameters and entities

Customizable icon

APIs and web services

Import/export conversations

Sandbox

Bot inactivity detection

Multi-language

Conversation storage

6 month

18 month

Watermark

Advanced utilities

Webhook

Webhook allows the customer to send messages from your computer systems to the chatbot user

Surveys

Time control

Lead generation

Book appointment

High performance bot

Integrations

Zendesk integration

Extra

Integration with other CRM

Videocall integration

Tailored integrations

Centribal Desk

The conversational ticketing platform where your agents will attend all the queries that the chatbot cannot solve

Desk module

Hybrid chatbot

Transfer, whenever you want, chatbot conversations to a human agent

Storage duration

1 year

Storage conversation size

500mb

1gb

Support

Support chatbot

Academy

Service support available

8×5

24×7

Ticketing support

Priority support

Onboarding

1h

NLP consulting

Conversational design

Writing responses

Analytical optimization

Advised training

To the prices you have to add the applicable taxes in each country.

If you do not have Zendesk please click and contact us.  

Channels

500 MAU/month included

Telegram integracionWhatsApp Business

Telegram integracionTelegram

Telegram integracionFacebook Messenger

Telegram integracionWhatsApp Free

Chatbots management

1 chatbot

1 user

200 conversations/month

Telegram integracionConversational AI

Telegram integracionDashboard

Telegram integracionTraining

Telegram integracionMulti domain

Telegram integracionMultiple answers

Telegram integracionChatbot templates

Telegram integracionParameters and entities

Telegram integracionCustomizable icon

Telegram integracionAPIs & web services

Telegram integracionImport/export conversations

Telegram integracionSandbox

Telegram integracionInactivity detection

Telegram integracionMulti language

Telegram integracionConversations storage

Telegram integracionWatermark

Advanced utilities

Telegram integracionWebhook

Telegram integracionSurveys

Telegram integracionTime control

Telegram integracionLead generator

Telegram integracionBook appointment

Telegram integracionHight Performance bot

Integrations

Telegram integracionZendesk integration

Telegram integracionIntegration with other CRM

Telegram integracionVideocall integration

Telegram integracionTailored integrations

Centribal Desk

The conversational ticketing platform where your agents will attend all the queries that the chatbot cannot solve

Telegram integracionDesk module

Telegram integracionHybrid chatbot

Telegram integracionConversations storage

Support

Telegram integracionSupport chatbot

Telegram integracionAcademy

Telegram integracionService support

Telegram integracionTicketing support

Telegram integracionPriority support

Telegram integracionOnboarding

NLP consulting

Telegram integracionConversational design

Telegram integracionWriting responses

Telegram integracionAnalytical optimization

Telegram integracionAdvised training

Channels

500 MAU/month included

$ Extra | WhatsApp Business
$ Extra | Telegram
Telegram integracionFacebook Messenger
Telegram integracionWhatsApp Free

Chatbots management

5 chatbot
5 users
1.000 conversations/month
Telegram integracionAI conversational
Telegram integracionDashboard
Telegram integracionTraining
Telegram integracionMulti domain
Telegram integracionMultiple answers
Telegram integracionChatbot templates
Telegram integracionParameters & entities
Telegram integracionCustomizable icon
Telegram integracionAPIs & web services
Telegram integracionImport/export conversations
Telegram integracionSandbox
Telegram integracionInactivity detection
Telegram integracionMulti language
6 month | Conversations storage
Telegram integracionWatermark

Advanced utilities

Telegram integracionWebhook
Telegram integracionSurveys
Telegram integracionTime control
Telegram integracionLead generator
Telegram integracionBook appointment
Telegram integracionHight Performance bot

Integrations

$ extra | Zendesk integration
Telegram integracionIntegration with other CRM
Telegram integracionVideocall integration
Telegram integracionTailored integrations

Centribal Desk

The conversational ticketing platform where your agents will attend all the queries that the chatbot cannot solve

Telegram integracionDesk module
Telegram integracionHybrid chatbot
1 year| Storage duration
500mb | Conversations storage

Support

Telegram integracionSupport chatbot
Telegram integracionAcademy
8×5 | Service support
Telegram integracionTicketing support
Telegram integracionPriority support
1h | Onboarding

NLP consulting

Telegram integracionConversastional design
Telegram integracionWriting responses
Telegram integracionAnalytical optimization
Telegram integracionAdvised training

Support

1h Onboarding + training

Get to know all the integrations that our customers use.

FAQs

Are there other services that can be bought beyond those shown in the marketing plans?

Yes, you can request the addition of tasks, projects and activities that are beyond the scope of the services included in the standard contract, and which are related to or affect the services, equipment or infrastructure related to them. These services are treated as additional services and are quoted for and agreed in writing. These plans include a consultation plan where an expert consultant will analyse the client’s needs and agree an ad hoc proposal. 

Do I have to train the Chatbot myself?

Our chatbot creation, training and management software allows you to train your bots with the help of step-by-step guides and our Academy. Alternatively, you can request the Botmaster service, where an expert will configure your Chatbots in line with your requirements to ensure maximum performance.

What is a Botmaster?

Botmaster is a technical expert who will help you  configure and train your Chatbot in order to ensure maximum performance and help you achieve your objectives.

I have reached the limits of my plan, what should I do?

You need to request a plan expansion. You can request to move to a higher plan on the Centribal Platform. 

What languages is it available in?

The platform is currently available in Spanish and English but chat responses can be made in any language you want.

Which plan is best suited to my Zendesk Support subscription?

All Zendesk Support plans are compatible with our plans in Centribal, it will only depend on your preferences, volume of inquiries and needs. If you are interested in optimizing your integration and workflows, we recommend our Custom Plan. We are the first Master Partner in Spain.

Is my Zendesk Support subscription limited at Centribal Platform?

Keep in mind that the different plans that Zendesk Support has put a limit on the RMP (Request Per Minute or requests per minute). The Zendesk Essential Plan, for example, has a 10 RPM limit. This limit can affect the performance of your chatbot, thus limiting the interactions it can execute per minute. If your Chatbot needs to manage a large volume of interactions, we advise you to verify that your Zendesk Support subscription is ready for it. You can see more information about Zendesk plans at this link: https://www.zendesk.es/support/compare/#compare

How can I cancel my plan?

In case you want to cancel your subscription you can do it through the support chatbot that is in Centribal Platform.

Enjoy the new funtionalities

of Plan Pro

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