WhatsApp + Centribal
Connect your virtual assistant with the favorite channel of 85% of your customers.
Better Communication = Better Results
Why integrate WhatsApp?
WhatsApp está posicionado como un canal fundamental a la hora de ofrecer soporte y soluciones a los usuarios que tienen interés en nuestros productos o han mostrado acercamiento hacia nuestros servicios.
La integración (en una misma plataforma) de los canales donde está tu cliente, es la base para conseguir una buena experiencia de usuario y mejorar tus servicios, así como capitalizar las oportunidades y mejorar la imagen de tu marca.
What makes the integration of WhatsApp with the Centribal Platform special?
La integración de WhatsApp en la plataforma de Centribot ofrece la ventaja de ampliar los canales de contacto con el usuario y en consecuencia captar a los posibles futuros clientes, o comunicarte con los que ya tengas.
Además de la integración del chatbot en tu web, la posibilidad de ampliar el canal de WhatsApp proporciona numerosos beneficios, a nivel interno de la compañía como externo hacia la imagen de marca.
- Possibility of incorporating response automation, thanks to the option of incorporating pre-qualification Workflow.
- Optimization and automation of customer service processes.
- Improved communication between subscribers, as well as response times.
- Improved communication and management “in real time” between agents and other actors in the organization.
- Preparation of the BI solution to identify the indicators (KPIs) that will allow extracting important information to decide on improvement actions.
- Close collaboration with the client to improve their service platform and internal processes with the support of Centribal.
Contact us to explain the contracting conditions
WhatsApp competitive advantage
Incrementa tus ingresos reduciendo los puntos de fricción. Ya sea para conocer los horarios de apertura o la disponibilidad de tus productos, los clientes recurren a la mensajería instantánea en cada paso del proceso de compra.
Platform Centribal Benefits
Loyalty
You will be able to create new VIP channels for your most premium clients, creating new loyalty opportunities. Also, when you have a network of customers through this channel, you can contact them en masse with push notifications to communicate promotions or personalized news.
optimization
You will be able to automate your responses to ensure an optimal FCR and reduce waiting times. This will allow you, for example, to ensure that the first contact of your clients is successful, in addition to other functions such as creating personalized absence messages to use after hours.
traceability
WhatsApp will allow you to use a single phone number for all your agents, distributing the flow of incoming chats as you wish. Thanks to Centribot, your agents will have the entire history of customer interactions at all times.