WhatsApp + Centribal
Connect your virtual assistant with the favorite channel of 85% of your customers.
Better Communication = Better Results
Why integrate WhatsApp?
WhatsApp is positioned as a fundamental channel when it comes to offering support and solutions to users who are interested in our products or have shown interest in our services.
The integration (in the same platform) of the channels where your customer is, is the basis to achieve a good user experience and improve your services, as well as capitalize on opportunities and improve the image of your brand.
What makes the integration of WhatsApp with the Centribal Platform special?
The integration of WhatsApp on the Centribot platform offers the advantage of expanding the channels of contact with the user and consequently capture potential future customers, or communicate with those you already have.
In addition to the integration of the chatbot on your website, the possibility of expanding the WhatsApp channel provides numerous benefits, both internally to the company and externally to the brand image.
- Possibility of incorporating response automation, thanks to the option of incorporating pre-qualification Workflow.
- Optimization and automation of customer service processes.
- Improved communication between subscribers, as well as response times.
- Improved communication and management “in real time” between agents and other actors in the organization.
- Preparation of the BI solution to identify the indicators (KPIs) that will allow extracting important information to decide on improvement actions.
- Close collaboration with the client to improve their service platform and internal processes with the support of Centribal.
Contact us to explain the contracting conditions
WhatsApp competitive advantage
Increase your revenue by reducing friction points. Whether it’s to find out opening hours or product availability, customers use instant messaging at every step of the buying process.
Platform Centribal Benefits
Loyalty
You will be able to create new VIP channels for your most premium clients, creating new loyalty opportunities. Also, when you have a network of customers through this channel, you can contact them en masse with push notifications to communicate promotions or personalized news.
optimization
You will be able to automate your responses to ensure an optimal FCR and reduce waiting times. This will allow you, for example, to ensure that the first contact of your clients is successful, in addition to other functions such as creating personalized absence messages to use after hours.
traceability
WhatsApp will allow you to use a single phone number for all your agents, distributing the flow of incoming chats as you wish. Thanks to Centribot, your agents will have the entire history of customer interactions at all times.