Centribal: Zendesk Premier Partner
NOW, UNTIL SEPTEMBER 30, ASK FOR YOUR FREE AUDIT
The best Zendesk chatbot is created on Centribal Platform.
We are Premier partner around the world and second largest reseller in Europe. We offer the best integration of chatbot and artificial intelligence with Zendesk.
At Centribal we offer custom-made Zendesk solutions and consulting tailored to the needs of each client.
AI Conversational Platform
Marketing Automation
Zendesk Consultancy
Trusted by leading brands
Maximize your ROI with Marketing Automation
With SMS, WhatsApp…
Take advantage of high open rates of up to 98% on channels such as WhatsApp or SMS to drive conversions, improve marketing ROI and build lasting relationships with your customers.
Zendesk Sunshine Conversations
IA Conversational Chatbot
Deploy your chatbots integrated with Chat-GPT in any support channel and help your brand improve response rates, increase sales and build customer loyalty.
Tickets on Zendesk
Conversations will also be able to create a ticket in Zendesk for any assigned human agent to handle.
The best customer service
With Centribal and Zendesk your agents will be able to seamlessly follow your chatbots’ conversations when needed. The best possible customer service with agents who will dedicate their time to the most important requests or incidents. 100% traceability across all channels from the same dashboard.
Massive push campaigns
From Zendesk you can use your message templates to send them automatically to your customer list.
Notify relevant promotions or offers, manage appointments, generate leads, notify product availability, build customer loyalty…
Effective Campaign Analytics
Follow in real time from Centribal Platform the statistics of your campaigns.
Zendesk Consulting
1) Discovery
We met with the client to find out how they currently work with the tool and what functionalities they use.
Workflows, Pain points, Improvements already identified y License Optimization
3) Improvements and implementation
A report is made with the improvement proposals that should be implemented. If the customer agrees, the changes in the Zendesk configuration are executed and the team is trained so that they are aware of the applied changes.
2) Instance analysis
We analyze technically how it is configured. The points to check:
Input channels, Ticket distribution, Roles and permissions, Ticket forms, etc.
4) Custom integrations and developments
Additionally, we can assess integrations and custom developments to solve or improve processes that the Zendesk tool itself is not able to remedy.
Zendesk Consulting
1) Discovery
We met with the client to find out how they currently work with the tool and what functionalities they use.
Workflows, Pain points, Improvements already identified y License Optimization
2) Instance analysis
We analyze technically how it is configured. The points to check:
Input channels, Ticket distribution, Roles and permissions, Ticket forms, etc.
3) Improvements and implementation
A report is made with the improvement proposals that should be implemented. If the customer agrees, the changes in the Zendesk configuration are executed and the team is trained so that they are aware of the applied changes.
4) Custom integrations and developments
Additionally, we can assess integrations and custom developments to solve or improve processes that the Zendesk tool itself is not able to remedy.
