Automate any conversation
Connect your chatbot to WhatsApp, Facebook, Telegram, Instagram, etc.
Extensions, webhook, satisfaction surveys, order tracking, etc.
Train your chatbot
Analyze the answers given by the chatbot and improve them at any time.
Hybrid option with agents
Hand over the conversation to a human agent when necessary.
Create, manage and train AI chatbots and connect them to any instant messaging channel such as WhatsApp, Facebook Messenger, Telegram or Instagram in a single click from Centribal Platform. It’s as easy as that.
In addition, use the full potential of your chatbot by connecting it with external platforms through extensions and webhooks and functionalities such as satisfaction surveys, lead generation, appointment scheduling, order tracking, etc.
With Centribal and Zendesk your agents will be able to seamlessly follow your chatbots’ conversations when needed. The best possible customer service with agents who will dedicate their time to the most important requests or incidents. 100% traceability across all channels from the same dashboard.
Customer Care Manager en Zambon
Centribal Platform works for lots of use cases: e-commerce, retailer, assurance, airlines, etc.
You will be able to create chatbots and then connect them to the instant messaging channel that you need. You will be autonomous to modify it as you need to adapt it to the needs of your clients.