It is super easy to start your integration.
Request a demo of Sunshine Conversations now and see how many companies are already using the Centribal Platform.
How does it work?
Automate any conversation
Connect your chatbot to WhatsApp, Facebook, Telegram, Instagram, etc.
Great features
Extensions, webhook, satisfaction surveys, order tracking, etc.
Train your chatbot
Analyze the answers given by the chatbot and improve them at any time.
Hybrid option with agents
Hand over the conversation to a human agent when necessary.
Automate any support channel in one click
Create, manage and train AI chatbots and connect them to any instant messaging channel such as WhatsApp, Facebook Messenger, Telegram or Instagram in a single click from Centribal Platform. It’s as easy as that.
In addition, use the full potential of your chatbot by connecting it with external platforms through extensions and webhooks and functionalities such as satisfaction surveys, lead generation, appointment scheduling, order tracking, etc.
The best customer service with a hybrid chatbot
With Centribal and Zendesk your agents will be able to seamlessly follow your chatbots’ conversations when needed. The best possible customer service with agents who will dedicate their time to the most important requests or incidents. 100% traceability across all channels from the same dashboard.
Sunshine Conversatios Campaigns
From Zendesk you can use your message templates to send them automatically to your customer list. Notify relevant promotions or offers, manage appointments, generate leads, notify product availability, build customer loyalty…
Por supuesto, las conversaciones también podrán crear un ticket en Zendesk para que lo gestione cualquier agente humano asignado.
“We chose Zendesk mainly because of its flexibility, customization and 360 visualization, which is where we wanted to go. And of course, by the Centribal implementation team. It was very important for us that they not only helped us to implement it, but also to give us guidance and advice.”
Almudena Cano
Customer Care Manager en Zambon
Who is this for
Centribal Platform works for lots of use cases: e-commerce, retailer, assurance, airlines, etc.
You will be able to create chatbots and then connect them to the instant messaging channel that you need. You will be autonomous to modify it as you need to adapt it to the needs of your clients.
