Zendesk is a CRM company with a special focus on customer service, that designs software to improve relations with customers.
It places all interactions in a single location, so you can offer bespoke omnichannel support - either via email, chat, phone or self-service – so that conversations are fluid, personal and of value.
Zendesk Support is an additional service offered by Centribot to add agents to customer service operations, that are not automatically covered by chatbots.
This support service is in high demand by companies with high volumes of queries, helping agents to optimize their processes and improving the customer experience in the short, medium and long term.
Thanks to the Zendesk Support service integration, companies can:
All Zendesk Support plans are compatible with our plans in Centribal, it will only depend on your preferences, volume of inquiries and needs. If you are also interested in having your Agent intervene in your Chatbot conversation, we recommend our Plan L.
Keep in mind that the different plans that Zendesk Support has put a limit on the RMP (Request Per Minute or requests per minute). The Zendesk Essential Plan, for example, has a 10 RPM limit. This limit can affect the performance of your chatbot, thus limiting the interactions it can execute per minute. If your Chatbot needs to manage a large volume of interactions, we advise you to verify that your Zendesk Support subscription is ready for it. You can see more information about Zendesk plans at this link: https://www.zendesk.es/support/compare/#compare