Analytics Pro
Turn your conversations into strategic insight.
Intelligence that turns data into decisions
With Analytics Pro, AI analyzes user and agent interactions to detect sentiment, attentiveness and inattentiveness, and abandonment rate and much more.
Get high-level executive reports and truly understand the performance of your virtual assistants.
Capabilities key:
- Sentiment analysis: detects positive, negative or neutral emotions in every interaction.
- Inattentiveness detection: identifies silences, incomplete responses or lack of follow-up from agents and bots.
- Abandonment measurement: calculates the rate of users who don't complete their inquiries.
- Conversational KPIs: classifies and tags interactions to build precise performance metrics.
- High-level executive reports: visualize the health of your conversational ecosystem in a single report.
Analytics Pro: Advanced AI conversation analysis
Analytics Pro is the tool that turns conversational data into actionable executive reports.
Designed for CX leaders and innovation teams, it enables objective evaluation of the performance of agents and virtual assistants.
Benefits
- Continuous improvement: identifies critical points and optimizes the customer experience.
- Strategic vision: gives leadership a clear picture of virtual assistant ROI.
- Data-driven decisions: turns conversations into practical business insights.