AI for omnichannel support and retention
AI for Telecom
Speed, retention and data control for telecom.
Reduce churn, speed up resolution and automate support without losing quality or traceability.
What problem do we solve
-
Wait times and incidents
Many interactions, multiple channels and little customer patience. -
Churn
Friction in onboarding, support or billing quickly drives customers to churn. -
Administrative workload
Too many repetitive processes and too much reliance on manual tasks.
Results that impact support and retention
Indicators focused on reducing service costs, improving retention and speeding up resolution.
Up to
30%
reduction in operating costs
Recover more than
20h
per month, per agent
Increase automatic resolution
+65%
in overall efficiency
What changes with Centribal
From reactive operations to a more agile, predictive relationship focused on loyalty.
- Wait times
- Churn
- Errors
- Automation
- Analytics
- Efficiency
More efficient, controlled operations with a clear focus on retention.
A support model built to improve efficiency, experience and data control.
How we do it
Centribal combines omnichannel support, analytics and automation to improve experience and protect margins.
-
Verne
Omnichannel conversational support and 24/7 assistance. -
generative AI
Clear and empathetic responses in complex situations. -
Analytics Pro
Tracking of churn, behavior and incidents. -
Hybrid AI + on-premise
Data control and deployment flexibility. -
Integrations
Connection with operational and customer systems to truly take action.
Concrete use cases
Put AI to work in real operational workflows
Support automation
Reduces repetitive volume and speeds up resolution.
Churn prevention
Detects risk signals and triggers retention actions.
Onboarding and activation
Guides customers through sign-up, setup and first steps.
Omnichannel operations
Unifies experience and visibility across every touchpoint.