Yes, you can request the addition of tasks, projects and activities that are beyond the scope of the services included in the standard contract, and which are related to or affect the services, equipment or infrastructure related to them. These services are treated as additional services and are quoted for and agreed in writing. These plans include a consultation plan where an expert consultant will analyse the client’s needs and agree an ad hoc proposal.  

Our chatbot creation, training and management software allows you to train your bots with the help of step-by-step guides and our Academy. Alternatively, you can request the Botmaster service, where an expert will configure your Chatbots in line with your requirements to ensure maximum performance. 

A Botmaster is a technical expert who will help you  configure and train your Chatbot in order to ensure maximum performance and help you achieve your objectives. 

You need to request a plan expansion. You can request to move to a higher plan on the Centribal Platform.  

The platform is currently available in Spanish and English but chat responses can be made in any language you want.  

All Zendesk Support plans are compatible with our plans in Centribal, it will only depend on your preferences, volume of inquiries and needs. If you are also interested in having your Agent intervene in your Chatbot conversations, we recommend our Plan L.

Keep in mind that the different plans that Zendesk Support has put a limit on the RMP (Request Per Minute or requests per minute). The Zendesk Essential Plan, for example, has a 10 RPM limit. This limit can affect the performance of your chatbot, thus limiting the interactions it can execute per minute. If your Chatbot needs to manage a large volume of interactions, we advise you to verify that your Zendesk Support subscription is ready for it. You can see more information about Zendesk plans at this link: https://www.zendesk.es/support/compare/#compare